Recently I met with an internet marketer 25 minutes from where I live. I’m not going to mention his name because he might not like that, but he’s at the top of our industry, easily making over $10,000 for every e-mail he sends to his list.
2) The site has no email capture mechanism. Most honest copywriters will tell you that in most Internet marketing type niches, a 1-2% response rate to a sales letter is VERY respectable. You’ve worked very hard to get visitors to your site, and if you completely ignore the 98% who don’t buy you’re not going to be in business very long.
Now this is not your fault, because you have been busy helping other customers who chose to call at exactly the same time. But you will apologize for making them wait, and try to get them to tell you what they are calling about. That sounds like a simple process, but you will be surprised how many people don’t know why they are calling. They might have had an idea before they picked up the phone, but forgot while they were on hold. Or they simply don’t know what question to ask, or exactly what the problem is. Even if they are calling to buy a widget they saw on TV, they might not know its name. So part of your job is to ask what are called “probing questions” to get the information you need to determine what exactly they need.
There are several ways of doing so. Clients with bigger marketing budgets can afford direct marketing campaigns on radio and TV. Direct marketing would mean creating ads and jingles to inform the customers about your brand. The ads will generate curiosity about the brand and people will call your customer service for information. Hire a crack inbound call center tijuana team to answer your calls. Tap into the callers and generate leads. This is an indirect way of telemarketing services. You are putting the onus of lead generation on the callers. However, the BPO unit has to confident about optimizing their answering service. Once the calls start coming, you have to be prepared for the rush, the high call volume and the barrage of questions. You have to convert this curiosity into sales.
It may not be necessary that one sticks to knowing English for getting a good BPO job, but the thing is that the position of dollar vs. Rupee provides more value to fluent English speaking people, it cannot be denied.
OK, here is one of my favorite parts about the bus rides. Ever been to Disneyland? Remember in the old days the best rides required an “E ticket”? Well last night, Friday October 22, green bus #A-067 I will always remember as an E ticket ride.
As I perused my Internet pages today, a guest columnist for the Christian Post online dealt with the question. His answer was spot-on, an answer so good that I can add nothing to it except to point out how it supports my contention that Christians do not go by the Old Testament. But before I go into that, let me quote the substance of the article.
That’s right, today’s competitive answering service business knows that customers want American-quality customer service. Some Americans may buy Japanese cars or pay for delicious Indian food, but the facts show they want a fellow American to help them with their call center customer service. Give the people what they want!